7-Day Money-Back Guarantee & Refund Policy

Last Updated: January 2026

At IPTV Stream, customer satisfaction is our highest priority. We want you to enjoy your streaming experience with complete peace of mind.

1. 7-Day Money-Back Guarantee Eligibility

If you experience verified technical difficulties (such as server inaccessibility, playlist loading failure, or severe device incompatibility) that our 24/7 technical support team cannot resolve within a reasonable timeframe, you are eligible for a 100% full refund within 7 days of purchase.

2. How to Request a Refund

To request a refund, simply send an email to support@iptv-stream.com or reach out to our WhatsApp support team at +33 6 44 65 52 57 with your Order Reference Number (e.g. IPT-XXXXXX) and a brief description of the technical issue encountered.

3. Processing Time

Approved refund requests are processed within 24 to 48 business hours back to the original payment method.

4. Ineligible Situations

Refunds are not granted in situations where client-side download speed is below the minimum required 15 Mbps, or if credentials have been shared in violation of our one-stream-per-connection fair usage policy.